Refund policy
Return & Refund Policy
At Avoria London, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy.
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• Unworn and unused
• In the same condition that you received it
• With all original tags attached
• In its original packaging
You will also need the receipt or proof of purchase.
To start a return, please contact us at:
support@avorialondon.co.uk
If your return is accepted, we will provide instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at support@avorialondon.co.uk.
Damages and Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Some items cannot be returned.
These include:
• Sale items
• Gift cards
• Personalized or custom-made products
If you are unsure whether your item is eligible for return, please contact our support team.
Exchanges
The fastest way to get the item you want is to return the original item. Once the return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
Returned items must still be:
• Unworn and unused
• In original condition
• With tags attached
• In original packaging
Proof of purchase will also be required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
Store name: Avoria London
Company name: Easy Life Essentials LLC
Company Address: 511 W Johnson St
Warehouse Address: 25 Cowley Gardens, Westfield, Sheffield S20 8NP, UK
Phone: +1 608 844 1886
Email: support@avorialondon.co.uk
Monday to Friday | 09:00 – 17:00 (GMT+0)
Weekends | 11:00 – 16:00 (GMT+0)
We aim to respond to your inquiries within 24 hours.
Website: www.avorialondon.co.uk
Customer support is available Monday – Friday, 09:00 – 17:00 (GMT).
We aim to respond to all inquiries within 24 hours.